RL
Robert L
1 reviews | Active since Oct 2013
20 May 2019, 13:06
Extermely poor customer service
These guys are terrible, they don't give you any feedback about anything. You need to call them million times, keeps telling you that they'll call back. I have lost respect for them.
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Replies (1)
Scorpion Legal Protection's replyOfficial
22 May 2019, 20:37Dear Robert,
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that both our Customer Care department and Ms Stephanie Nagoor, Regional Manager responsible for our Motor Vehicles Specialist Department, have attempted to contact you on the contact numbers registered on our systems without success as we wished to discuss this complaint with you.
We have noted your e-mail communication that you are not available for contact on the phone until the 25th as you are out of the country and will contact you upon your return.
In the meantime, we wish to assure you that your matter is receiving our Legal Department’s undivided attention and will provide you with progress report in due course.
We trust you’ll find this in order and look forward to speak to you then. Ms Stephanie Nagoor can be contacted on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal & Customer Care
Scorpion Legal Protection's reply22 May 2019, 20:37
Official
Dear Robert,
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that both our Customer Care department and Ms Stephanie Nagoor, Regional Manager responsible for our Motor Vehicles Specialist Department, have attempted to contact you on the contact numbers registered on our systems without success as we wished to discuss this complaint with you.
We have noted your e-mail communication that you are not available for contact on the phone until the 25th as you are out of the country and will contact you upon your return.
In the meantime, we wish to assure you that your matter is receiving our Legal Department’s undivided attention and will provide you with progress report in due course.
We trust you’ll find this in order and look forward to speak to you then. Ms Stephanie Nagoor can be contacted on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal & Customer Care