Excellent Service Rendered

I've been with Scorpion for over 10 years and had a problem with Absa which I thought would never get sorted. Then I remembered I am their client and why am I fighting the battle myself. I took my car back to Absa when I realised I could not afford it anymore. Then the following month they sold it at an auction and I heard nothing from them a year later I started receiving threatening letters from their lawyer's that I have an outstanding amount to pay. When I called their vehicle finance dept they took me from pillar to post no help there. Finally when I got someone I was told that was a short fall .My question is why give the file to the lawyers instead of calling and letting me know so I can make arrangements to pay the shortfall. They were blaming one another and here the lawyers are constantly calling everyday. I had an account with Absa not the lawyers. Then I took the case to Scorpion they sorted those people and I was instructed not to talk to either Absa or them . A piece of mind I am having. I will be paying the money back, but I did receive an apology letter from the relationship manager and their lawyers are no longer threatening me. Thanks Kirthi - You are the best.