1 reviews | Active since Jun 2015
Empty promises
<p>So after my previous hello Peter report I got a phone call about Me adding my aunt to my funeral cover tey did talk to my add confirmed everything with her and was told she will be added today I found out by the admin department that my aunt is not added as they r waiting on verification from a quality department or something like that didn't really get the name right of my aunts details so now I wanna know why it's taking so long why is my aunt not added to my funeral policy this is unacceptable </p>
Dear Abdul,
Thank you for bringing this complaint to our attention.
We confirm that Mr Bongani Sibanda of our Telesales Department has contacted you regarding this complaint and that he has discussed this with you in full detail. Once again we wish to apologise for the technical issues we had with our systems which we confirm to have now resolved.
We confirm further that your aunt has finally been successfully added onto your policy as a beneficiary as per your request.
We trust that this helps resolve your complaint. Should you however have further queries regarding this matter or wish to clarify anything, kindly contact Mr Bongani on 011- *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care
Dear Abdul,
Thank you for bringing this complaint to our attention.
We confirm that Mr Bongani Sibanda of our Telesales Department has contacted you regarding this complaint and that he has discussed this with you in full detail. Once again we wish to apologise for the technical issues we had with our systems which we confirm to have now resolved.
We confirm further that your aunt has finally been successfully added onto your policy as a beneficiary as per your request.
We trust that this helps resolve your complaint. Should you however have further queries regarding this matter or wish to clarify anything, kindly contact Mr Bongani on 011- *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care