DUSGUSTED

I'm so dissapointed in the service i have received this further. On the 24/07/2018 i spoke to one of your consultants who actually opened the case with reference number 893844. i was advised that Scorpion will do the entire application and go with my husband to VFS for the appointment. I was also advised that we do not pay or the fee at VFS as Scorpion will pay that. I asked the guy twice " so we do not pay anything" and he said no as it is inclusive of my premium that i pay on a monthly basis. On Friday 17/08/2018 i received a call that was the total apposite of what i was advised on the 24/08/2018. I was advised that i need to take the documents myself to Department of Home affairs and pay the fee myself. if that is the case why would you ask me to send all the necessary documents to you and wait for 14 days for someone to get in contact with me should extra documents be required. If this is not resolve within 3 business days i will take this further and cancel the membership with you guys, as this is unprofessional and POOR SERVICE AND BEHAVIOR. I have the call recording done on the 24/08/2018 as well as 17/08/2018. THIS BETTER BE RESOLVED CAUSE I DID NOT FULL P.O.A IN FOR SWEET NOTHING BUT I HAVE TO DO THE WORK. DO not send me emails with stupid stuff about spousal permits and **** (dated 17/08/2018). Do what i instructed you to do as per my email and documents received on the 24/08/2018.