Durban Branch

I am writing to express my deep dissatisfaction with the service I have received from the Durban branch of Scorpion Legal. I initially called about a week ago to follow up on my case, and I was informed that the person handling my matter would get back to me. However, to date, I have not received any communication.

On November 16th, I sent an email to follow up on the case, yet I have not received any response. Today, I called the branch again, understandably frustrated by the lack of feedback, only to be informed once more that the person managing my case was unavailable. I was then transferred to another individual, whose attitude and conduct left me feeling disrespected and dismissed.

Despite clearly expressing my frustration, the representative on the call responded by remaining silent for approximately 30 seconds. When I attempted to engage further, her response was, “What do you want me to say?” — a reaction I find to be extremely unprofessional and lacking in basic customer service standards.

I am deeply disappointed with the poor communication and unprofessional behavior displayed by your staff. This is not the level of service I expected when I entrusted Scorpion Legal with my case. I kindly request that this matter be addressed urgently and that I receive a clear update on the status of my case.

If I could give 0 stars I would.