GM
Godfrey M
1 reviews | Active since Oct 2013
27 Apr 2021, 20:26
Dont care attitude filtering "The Holy" Private Sector in customer service
I had been trying to Draft a Will with this Company ,now its end April i started February 2021,no response no feedback no communication. perhaps somebody enlighten me there ,how long does it take to compile a will from completion of form which they must send,i never received anything,i went to their offices in PTA i was told to submit ID of those i want to include but till to date its been a month dololo service.any referral there. If this company was government Department i would understand
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Scorpion Legal Protection's replyOfficial
03 May 2021, 11:07 Dear Godfrey
Thank you for bringing this complaint to our attention.
We confirm that Mr. John Monama, Acting Regional Manager responsible for our Pretoria Branch, has contacted you regarding this complaint and that he has discussed it with you in full detail.
Once again, we wish to apologize for the misunderstanding regarding your matter and have taken necessary steps to address this.
Once again, we wish to apologize for the misunderstanding regarding your matter and have taken necessary steps to address this.
Should you wish to clarify anything regarding this matter kindly do not hesitate to contact
John Monama or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Faith Mpungose
Customer Care Manager
Faith Mpungose
Customer Care Manager
Scorpion Legal Protection's reply03 May 2021, 11:07
Official
Dear Godfrey
Thank you for bringing this complaint to our attention.
We confirm that Mr. John Monama, Acting Regional Manager responsible for our Pretoria Branch, has contacted you regarding this complaint and that he has discussed it with you in full detail.
Once again, we wish to apologize for the misunderstanding regarding your matter and have taken necessary steps to address this.
Once again, we wish to apologize for the misunderstanding regarding your matter and have taken necessary steps to address this.
Should you wish to clarify anything regarding this matter kindly do not hesitate to contact
John Monama or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Faith Mpungose
Customer Care Manager
Faith Mpungose
Customer Care Manager