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frank M

1 reviews | Active since Jul 2015

01 Aug 2018, 08:23

Don't be fooled by the Scorpion legal tv adverts about tough lawyers, ive been a member since 2013, i havent seen one.

Ive been a member of scorpion legal since 2013. we are in 2018 now, but still no single victory has been won on my behalf by scorpion, yet they say on tv adds that they have tough lawyers, im still to see one. And its not that i bring tough cases for them to handle on my behalf, it simple small cases like labour disputes, which they have failed me twice, dispute with a mechanic, dispute with my former landlord, and above all to prove my point that im still to see one tough Scorpion lawyer, since 2014 i called scorpion to assist me with a motor vehicle collusion issue, we in 2018 now, if they really had tough lawyers it wouldn't have taken this long, till this day the matter remains unresolved, now they they even dont want to cover the claim. and i keep on having to make follow ups cause if i go quiet, they also just dont do anything, all the times i have ever called to speak to a legal adviser, for some legal advice or assistance, i never have ever manage to actually get through to one, i just get told they are all busy and that they will call me back soon as one legal adviser is available, and they never call back, i have had to keep on calling them just to get to talk to a legal adviser, the service is beyond pathetic. If instead of paying the scorpion premiums since 2013, if i had been putting that money into a saving account since 2013, by now i would've saved up enough to be able to afford to hire a decent lawyer to help me with this motor vehicle collusion matter which the junior inexperienced lawyers have been wasting time with. Scorpion doesnt care about its clients, on the 3rd of July this year, as i was on my way to the scorpion branch in jhb cbd to pay an outstanding 3months premium fee, (i had gone to make payment on the 28th of june, but when i got to where the scoropion branch i only always used to make my payments at, even if they check their records, i found that they had moved to a different location, which i couldn't go to on that day, which is not really my fault) received a call from one consultant from scorpion asking me if i would like to renew my membership, which i didn't even know that they had cancelled , they didn't inform me that if i dont pay by a certain date they would cancel my membership, but yet they can call me to ask me if i would like to renew my membership, why didnt they call me to inform me ahead of time that if i dont make payment by a certain date they would cancel my membership, ive been a loyal client of scorpion since 2013, the least they could have done is inform me. Which shows that they dont care about their clients, they just care about the premiums, theres times when id pay 3-4months premiums in advance, but cause i was a couple of days late they decided to cancel my membership without notice, they only sent me an sms long after they had already cancelled my membership. Loyalty means nothing to them, even though they have never won a case on my behalf, i remained a loyal client since 2013. Scorpion has failed me, they are just pathetic. And to add on to all this, Scorpion called me recently to ask me to positively update my previous hellopeter complaint that i wrote about them being *********** , yet they haven't even resolved the issue.

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Replies (1)
Scorpion Legal Protection
Scorpion Legal Protection's reply01 Aug 2018, 09:40
Official

Dear Frank,

Thank you so much for your review regarding our service.

We are sorry to hear that you are unhappy with the service you have received from Scorpion Legal Protection. We have tasked all Managers responsible for the departments that handled / are handling your matters to investigate your concerns and provide us both with feedback.

We will revert to you with our final response once we have received this feedback.

We trust you'll find this in order.

Kind regards,

Adv. Mboneni Rathiyaya

Executive Officer: Legal & Customer Care