DISSAPOINTED
I'm so dissapointed in the service from you people.. i logged a complain on the 20/08/2018, one of your consultants called me to find out what number i used when i called on the 24/07/2018 and ever since the 20/08, i have not received any feedback., Not a call, email or SMS to advise how far you people are with the investigation. i just want this to be resolved and we will definitely cancel this membership cause this is the worst service i received from a company such as yours. IM SO DISSAPOINTED AND WILL ENSURE THAT MY FAMILY DOES NOT TAKE THIS UP CAUSE FOR 1 MONTH NOW, WE HAVE NOT BEEN HELP SINCE THE DOCUMENTS HAVE BEEN PROVIDED.
Dear Suraya,
Thank you for bringing this complaint to our attention.
We confirm that Mr Edwin Mukhomi, Regional Manager responsible for our Foreign Nationals Assistance Specialist Department, has contacted you regarding this complaint and that he has discussed it with you in full detail. Once again, we wish to apologise for the delays encountered when dealing with your matter.
We confirm further you have been provided with legal advice relating to your matter and what your husband need to do to apply for the permit. We also wish to apologise to you for the miscommunication with our Legal department regarding this matter and can assure that we are addressing this with the Legal Advisor concerned.
Should you however still have further queries regarding this matter or any other matter, kindly do not hesitate to contact our Foreign Nationals Assistance Specialist Department on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you and regards,
Adv. M Rathiyaya
Executive Officer: Legal and Customer Care
Dear Suraya,
Thank you for bringing this complaint to our attention.
We confirm that Mr Edwin Mukhomi, Regional Manager responsible for our Foreign Nationals Assistance Specialist Department, has contacted you regarding this complaint and that he has discussed it with you in full detail. Once again, we wish to apologise for the delays encountered when dealing with your matter.
We confirm further you have been provided with legal advice relating to your matter and what your husband need to do to apply for the permit. We also wish to apologise to you for the miscommunication with our Legal department regarding this matter and can assure that we are addressing this with the Legal Advisor concerned.
Should you however still have further queries regarding this matter or any other matter, kindly do not hesitate to contact our Foreign Nationals Assistance Specialist Department on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you and regards,
Adv. M Rathiyaya
Executive Officer: Legal and Customer Care