pF
phakamani F

1 reviews | Active since Aug 2019

19 Aug 2019, 09:12

Dismissal case and investment case

The dismissal month was on june 2018 on the same month i claimed my provident fund after 2 month provident fund release the half of what i expected on september i logged the complain at scorpion branch durban smith street scorpion requires some document from me like payslips proof of fund of provident fund i submitted they said scorpion specialist will do investigation regard to my employer as well as provident fund i need to wait 6 months for their investigation process i wait for six month februay 2019 respondent that the money will be paid within 3 weeks from provident fund i wait for 3 weeks after that nothing happen i went back to the branch for the follow up they said my case is not covered i need to pay seperate the cost refered me toanother scorpion specialist who will charge me for my case at albert street i went there they is a female indian whos incharge there he i have to go back to the branch because im not supposed to be here.

The second case i open last month( july) by any of the company that i have an investment with They require me the contract with i have in that company i submitted the document I wait 1 week and do follow up because the company has outstanding fund for july which was supposed to be made by or between 7 to 12 of july.scorpion them on the branch ask them an outstanding payment company responded that will made the payment on 31 of july i wait until 1 of august no payment made i go back to the branch to ask what happening they said i sent an email to the company until now no respond from scorpion legal team i dont know whether was a good idea to choose scorpion or not

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Replies (2)
Scorpion Legal Protection
Scorpion Legal Protection's reply02 Sept 2019, 22:27
Official
Dear Phakamani,

We acknowledge receipt of your complaint on this platform for which we thank you.

We confirm that Ms. Stephanie Nagoor, Regional Manager responsible for our Durban branch as well as Specialist Personal Finance, has contacted you regarding this complaint and that she has discussed it with you in full detail.

We confirm having advised you that your matter is receiving our undivided attention and that a Legal Advisor, Anette, is dealing with it and has already been in contact with you several time. You will be informed of further developments in due course. 

We trust this is in order and will let us know should you require further assistance or clarity on this or any other matter. Our Customer Care Department can be contacted on ***where our staff will gladly assist you.

Thank you kindly,

Adv. Mboneni Rathiyaya
Executive Officer: Legal & Customer Care
pF
phakamani F's update02 Sept 2019, 23:02
Reviewer Update
Dear stephanie nagoor

My legal a dvisor anitta yes i confirmed he contacted me regards the matter.

During the conversation he required me to explain the contract for her ...everything is there on contract i dont think they differ from me to tell her about the agreement

On july the time i open an complain i explained the agreement between me and company that supply the investment the scorpion take the matter to P.Naiker i went there the time he called and i explained again the contract give him the clarity of this investment i visited him almost 3rd times do 1 thing

The matter now is handover to Anitta which means he always asking me to clarify the contract .