Disgusting service

I only signed up with Scorpion Legal based on the excellent advertising of how fantastic they are to help sort all your legal issues. Sad to say am disgusted by the poor servicei have received. They are dealing with two issues of my husband and myselfs

First one is with our tax returns we still waiting over two months only got 1 call back a month ago and still nothing uptil today 20/11/2018

2nd Matter which is extremely urgent as we are now 6 days without power. How can anybody survive 6days without power. I have been liasing with a guy by the name of Mr Zondo who now has handed my matter to a lady named Bronwyn all she said to me sorry mam we are trying our best it all depends on the rental agents they can take days or months to respond all we can do is check and follow up now this is supposed to be legal advisors fighting for client who pays premium montly without any nonsense. They also told me to go to the rental tribunal housing department which was a nightmare but i did even told me once i get case number from them forward to them and they will chase up. Yet again i have called Scorpion so many times yesterday to be told Bronwyn is busy then she was on lunch and will call after 1pm its been almost a whole day and now 11am into the next day still no call from Bronwyn i am frustrated cause we do not have money to seek a proper attorney to fight my case and therefore we been treated like **** by Scorpion legal .

Is it fare for us to be promised the best when we sign up as new members yet once you become a member you are just another number.

Absolutely frustrated.