Disappointing Services

In april this year i contacted scorpion about someone who is running with my money. My case was handle by one of their lawyers who's last name is Naidoo. They first contacted me to send the required documents. I sent docs and waited for their response. After two weeks i called, i was told by the lawyer she didnt receive another doc. Sent it again and no one comes back to me. After several attempts after a month, i get a call that they couldnt open my file so i must send a fax. I sent a pdf format via email and fax. No one called to confirm whether they got it or not. I went to a branch close to me in secunda to get help. There i was told who is handling my case. And it was indeed Naidoo. I called her and she said cases are handled in ranks or by schedules so i have to wait. My compaint is this, its been 4 months now and i dont know what is going on with the case. I dont even know whether they got the document or not. Im the one who keeps calling and only get some info that way. The is no constant communication with me. Its getting to the end of july now and im sure even the person who owes me thinks he has gotten away with taking my money. Im very disappointed with scorpion services. In real life its not what we see being advertised on TV for some of us. I feel like im just paying for legal protection which will not help me at the end of the day when things are tough. I worry now if i were to face bigger legal challenges in the future. Scorpion i need your help.