Disappointing Service

I lodged a case in April 2020, my ex landlord has not paid my security deposit of R8000 which i paid back in 2017 and I moved out in January 2020. I have to call and ask for an update and when I ask how long something will take I am told that they do not know. I understand that it was lockdown when I lodged my case but now it's been over 2 months property agencies being allowed to operate but no feedback in the month of August was given for how my case is going because I said this month I am not going to call and ask for feedback and noone called me. I do not know how long such cases take but I feel it's taking too long moreso because feedback is hardly given unless asked for. I am disappointed in the poor service given and thinking of cancelling the policy.