Disappointed. Shocked. Annoyed..

Dear Ntombifuthi

 

We acknowledge receipt of your complaint on this platform for which we thank you.

 

We confirm that Ms. Phumudzo Makhari, Branch Manager responsible for our Promotions and Stores department, has contacted you regarding this complaint and that she has discussed it with you in full detail. 

 

Once again, we wish to apologize for the delay encountered in attending to your request and have taken necessary steps to ensure this is corrected.

As discussed with Phumudzo, she will ensure that you receive your promotional gift. 

 

We trust this is in order and will let us know should you require further assistance or clarity through Phumudzo Makhari on ***and/or Our Customer Care Department can also be contacted on ***where our staff will gladly assist you.

 

Thanks and Regards,

Faith Mpungose

Customer Care manager.