PP
Patricia P
1 reviews | Active since Nov 2015
15 Jul 2019, 07:35
Disappointed at the service
i am very disappointed that i can not get help on a case that i have, i logged the case in June 19 till now no one has called me to indicate if i can be helped or not. When i call in am told the agents are busy they will call me back but nothing till this day. What do i need to do to get their attention or is my case not serious??
Helpful (0)
Replies (1)0
Replies (1)
Scorpion Legal Protection's replyOfficial
17 Jul 2019, 11:04Dear Patricia,
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that Ms Sumeshni Ramiah and Maleshnee Pillay of our offices have both contacted you regarding this complaint and that they have discussed it with you in full detail. Once again, we wish to apologise for the delays in attending to your matter and are taking steps to ensure this is corrected.
We confirm having advised you that your matter is receiving our undivided attention and that a Legal Advisor, Magdalena, has been assigned to deal with it and has already been in contact with you. You will be informed of further developments in due course.
We trust this is in order and will let us know should you require further assistance or clarity on this or any other matter. Our Customer Care Department can be contacted on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal & Customer Care
Scorpion Legal Protection's reply17 Jul 2019, 11:04
Official
Dear Patricia,
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that Ms Sumeshni Ramiah and Maleshnee Pillay of our offices have both contacted you regarding this complaint and that they have discussed it with you in full detail. Once again, we wish to apologise for the delays in attending to your matter and are taking steps to ensure this is corrected.
We confirm having advised you that your matter is receiving our undivided attention and that a Legal Advisor, Magdalena, has been assigned to deal with it and has already been in contact with you. You will be informed of further developments in due course.
We trust this is in order and will let us know should you require further assistance or clarity on this or any other matter. Our Customer Care Department can be contacted on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal & Customer Care