ES
Elzana S
1 reviews | Active since Jul 2015
02 Jul 2015, 13:19
Did not sign up but we have to pay?
I just received a sms that say I must pay my account. WE DID NOT EVEN SIGN UP! The person who called us can't even talk normally could not understand a word he said. We immediately told him that we are NOT interested! Take our number off your database immediately!
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Replies (1)
Scorpion Legal Protection's replyOfficial
14 Jul 2015, 12:47Hello Zana1992,
We reviewed the telephone recordings between you and our call centre agent.
We confirm that you sent us an SMS to apply for Scorpion membership. At the second telephone discussion you indicated that you changed your mind and you did not want to proceed. It appears that our call centre agent submitted your initial application in error which led to our system sending you the SMS you referred to in your complaint. Sorry about that.
We can confirm that the policy was cancelled and that no money was paid to us or deducted. We are also taking note of your comments about our agents communication skills and we will review it with her.
Thank you for the feedback.
Rob Smith
We reviewed the telephone recordings between you and our call centre agent.
We confirm that you sent us an SMS to apply for Scorpion membership. At the second telephone discussion you indicated that you changed your mind and you did not want to proceed. It appears that our call centre agent submitted your initial application in error which led to our system sending you the SMS you referred to in your complaint. Sorry about that.
We can confirm that the policy was cancelled and that no money was paid to us or deducted. We are also taking note of your comments about our agents communication skills and we will review it with her.
Thank you for the feedback.
Rob Smith
Scorpion Legal Protection's reply14 Jul 2015, 12:47
Official
Hello Zana1992,
We reviewed the telephone recordings between you and our call centre agent.
We confirm that you sent us an SMS to apply for Scorpion membership. At the second telephone discussion you indicated that you changed your mind and you did not want to proceed. It appears that our call centre agent submitted your initial application in error which led to our system sending you the SMS you referred to in your complaint. Sorry about that.
We can confirm that the policy was cancelled and that no money was paid to us or deducted. We are also taking note of your comments about our agents communication skills and we will review it with her.
Thank you for the feedback.
Rob Smith
We reviewed the telephone recordings between you and our call centre agent.
We confirm that you sent us an SMS to apply for Scorpion membership. At the second telephone discussion you indicated that you changed your mind and you did not want to proceed. It appears that our call centre agent submitted your initial application in error which led to our system sending you the SMS you referred to in your complaint. Sorry about that.
We can confirm that the policy was cancelled and that no money was paid to us or deducted. We are also taking note of your comments about our agents communication skills and we will review it with her.
Thank you for the feedback.
Rob Smith