Demonstrable Incom[petence!

I complained about Scorpion Legal on this website recently and had a typical response. We will get back to you shortly. Since then I have had numerous phone calls, and it is pretty obvious that in this company the left hand doesn't know what the right hand is doing. And as I was complaining about an issue of an alleged speeding fine in excess of four years sine the alleged occurence, I was requesting their assistance. Well I now get an email basically saying they can't assist, yet in a conversation with one of their correspondents last week, he seemed to indicate otherwise. So what exactly are we paying for? And today I get sent two copies of the agreement/regulations from Scorpion. I think this so called legal protection service demonstrates incompetence in the extreme. I asked to speak with the MD, but nobody can put me though. I have had the same phone call from them so often, I could probably repeat it word for word, but it seems that the lights are on, but nobody is home. The only reason this has a one start rating is I could go any lower. And I am willing to bet that the response for this company will be, "One of our consultants will contact you shortly". Well, I am not holding my breath!