MM
Mapule M

1 reviews | Active since Oct 2013

31 May 2018, 18:12

****************/Unfair Treatment

I have a premium policy but now I have a problem and I am being told that I am not covered for that. When I join I requested to be on a policy that will cover me for everything at my midnight hour I am being told that I cannot be assisted as I am not covered...you cannot assist me with a court order/summons resuscitation even though I am telling that I haven't never received summons to defend myself and I only owe R11000 for insurance ..My car will be repossessed for only misunderstanding Lapse VAP amount

All your consultant Netasha could tell me was to go find someone to borrow me money to pay off the outstanding debt as she can't assist me with this matter, she couldn't even advise me that I needed to try and rescitate the summons I had to be advised by a free legal advisor and when I brought it up with her she says she could only give me paralegal advise Free legal can advise meof an option The legal advisors that have debited my account religiously every month cannot do that they tell me to give up my car... what is your slogan for when we are being treated unfairly you tell us the best option since we are not covered is to give up our assets What is the point of deducting account when you cannot simply tell me about the option I have or fight my battle on behalf of me to ensure that I receive fair treatment. I now have to go seek a private attorney while all along I Thought I was covered and legally amount...never missed an instalment but today I am left with we cannot assist find someone to do that but we will be deducting your account at the end of the month.

I wish I had read the hellopeter reviews before I couldn't even join you.

0
Replies (1)
Scorpion Legal Protection
Scorpion Legal Protection's reply08 Jun 2018, 09:24
Official

Dear Mapule,

Thanks for bringing this complaint to our attention.

We confirm that Ms Ronrisha Singh of our Personal Finance Specialist Department and Stephanie Nagoor – Legal Regional Manager, have both contacted you regarding this complaint and that they have discussed this with you in full detail.

We confirm having advised you that your matter has been re-assigned to Senior Legal Advisor Ronrisha and that she is engaging with Wesbank to find a solution for your matter. We will advise you of further developments in due course.

We appreciate this review and in particular your feedback.

Thanks and regards,

Adv. M Rathiyaya

Executive Officer: Legal and Customer Care