1 reviews | Active since Jun 2016
Customer Service Centre Delay
I got a call from the building security informing me that there was a sheriff collection our assets from the apartment... Called Scorpion and was told I'd had to book an appointment in such an urgent case, was then told to come to the offices when I got upset by the logic behind the response. Now I must take another leave to deal with an issue of such nature?.. Got to the offices in Pretoria CBD and it seems only 2 agents/consultants are working, busy centre no assistance. Been here for over 2 hours still nothing. I've been with Scorpion for almost 2 years now but in all 3 cases I've lodged I've had incredible problems with their service. Finally, will be cancelling this nonsense coz we pay for nonsense! Might have the offices close without any assistance when there people who could assist clients here.
Dear Phindile,
Thank you for bringing this complaint to our attention.
We confirm that Mr Edwin Mukhomi, Regional Manager responsible for our Pretoria branch, has contacted you regarding this complaint and that he has discussed this with you in full detail. Once again, we wish to apologise for the poor service you received from our staff. We have investigated this and are taking necessary steps to ensure that it does not happen again.
We confirm further having advised you that we have assessed your matter and have referred same to Seoka Attorneys in Pretoria for their further attention and assistance to you.
Should you require clarity or further information regarding this matter, kindly contact Mr Mukhomi on *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Adv. Mboneni Rathiyaya
GM – Legal and Customer Care
Dear Phindile,
Thank you for bringing this complaint to our attention.
We confirm that Mr Edwin Mukhomi, Regional Manager responsible for our Pretoria branch, has contacted you regarding this complaint and that he has discussed this with you in full detail. Once again, we wish to apologise for the poor service you received from our staff. We have investigated this and are taking necessary steps to ensure that it does not happen again.
We confirm further having advised you that we have assessed your matter and have referred same to Seoka Attorneys in Pretoria for their further attention and assistance to you.
Should you require clarity or further information regarding this matter, kindly contact Mr Mukhomi on *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Adv. Mboneni Rathiyaya
GM – Legal and Customer Care