****** for people's money

Dear Mr Khumalo,

Thank you for bringing this complaint to our attention.

We confirm that Ms. Stephanie Nagoor, Regional Manager responsible for our Property Specialist Department, has contacted you regarding this complaint and that she has discussed it with you in full detail. Once again, we wish to apologise for the misunderstanding in respect of your matter and have taken steps to address this.

We confirm having advised you that your matter is receiving our attention and that it is in the process of being referred to an attorney to assist you with an eviction order application upon receipt of all required documents.

Should you wish to clarify anything regarding this matter kindly do not hesitate to contact Ms Stephanie Nagoor on *** or our Customer Care Department on ***where our staff will gladly assist you.

Thank you kindly,