JK
Jiimy K
1 reviews | Active since Jan 2016
10 Jan 2019, 15:59
****** and disguters.
Since I lodge my case with scorpion for eviction nothing is happening. Today I received a call stating that I must pay the initial fee. But I am paying R98 every month to Scorpion. My no. Is 76257 an old client with no help. Scorpion is ****** and disguters just nonsense to work with these ****s for scorpion.
Helpful (0)
Replies (1)0
Replies (1)
Scorpion Legal Protection's replyOfficial
21 Jan 2019, 14:20Dear Jimmy,
Thank you for bringing your complaint to our attention.
We confirm that Ms Richelle Ramlucken, a Senior Claims Manager responsible for our Civil Claims Department, as well as Ms Stephanie Nagoor have both contacted you regarding this complaint and have discussed it with you in full detail.
We confirm having clarified the purpose of the R50-00 excess fee required of you in respect of your claim. As advised, excess fee is a compulsory initial fee payable on all new claims as provided for and explained in your policy document on Clause 11.1 and 11.2.
We confirm further your advices that you now understand this and that you will proceed to make the necessary payment in respect hereof.
Should you have further queries regarding this or wish to clarify anything, kindly do not hesitate to contact Ms Richelle Ramlucken on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care
Executive Officer: Legal and Customer Care
Scorpion Legal Protection's reply21 Jan 2019, 14:20
Official
Dear Jimmy,
Thank you for bringing your complaint to our attention.
We confirm that Ms Richelle Ramlucken, a Senior Claims Manager responsible for our Civil Claims Department, as well as Ms Stephanie Nagoor have both contacted you regarding this complaint and have discussed it with you in full detail.
We confirm having clarified the purpose of the R50-00 excess fee required of you in respect of your claim. As advised, excess fee is a compulsory initial fee payable on all new claims as provided for and explained in your policy document on Clause 11.1 and 11.2.
We confirm further your advices that you now understand this and that you will proceed to make the necessary payment in respect hereof.
Should you have further queries regarding this or wish to clarify anything, kindly do not hesitate to contact Ms Richelle Ramlucken on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care
Executive Officer: Legal and Customer Care