SM
Simphiwe M

1 reviews | Active since Sept 2016

18 Feb 2020, 11:56

Consultation With Miss Simvuyele Phakamile

Hi At the beginning of January 2020 I went to Bellville Scorpion branch for consultation. At first, I was impressed by how beautiful and attractive that branch is. I was assisted by Miss Simvuyele Phakamile on the day. She took the statement from me and tried to get all the important facts regarding my matter(Debt review listing). Miss Phakamile was very professional that she showed more energy in assisting me get to the bottom of my matter on that morning.

After a lengthy consultation, Miss Phakamile requested me to sign a Power of Attorney documents and explained that my matter would be referred to a Scorpion Specialist who would assist me going forward. She also explained that I should wait a period of fourteen working days before the Specialist could revert back to me.

I am happy that even before this period had expired, Mr G. Maduvhula contacted me on the 13th January 2020 and also gave me contact number for National Credit Regulator; which I contacted in order to find out who placed my name on the Debt review. I phoned NCR immediately and was given the name and phone numbers of the person who placed my name there.

I am now awaiting for a feedback from the assigned Scorpion Specialist - Bonginkosi Ngomane after he phoned me recently, stating that he was still waiting for the Debt counselor to reply to emails sent.

I was touched by Simvuyele's dedication, hardwork & professionalism during my consultation and that is good value for money and I am very proud of being a Scorpion member.

Keep up the good work, Scorpion Legal Protection needs more people like you.

Best Regards

SH Maqwazi

0
Replies (1)
Scorpion Legal Protection
Scorpion Legal Protection's reply18 Feb 2020, 12:49
Official
Dear Mr. Simphiwe. 
                       
Wow!!! Thank you so much for such a nice compliment.
    
We are glad to hear that Scorpion Legal Protection has assisted you so well with your matter and that you are happy with the outcome
                      
we are grateful for this encouraging feedback and will be sure to bring this to Phakamile Simvuyele’s and Bongikosi Ngomane attention as well.
            
To you Phakamile and Bonginkosi Well-done  keep up the good work.
            
Thanks and regards,
                    
Malabi Kingsly
                   
Customer Care Officer