Consistently Slow Legal Assistance and Poor Service Delivery and Customer Centric Approach

Policy No: ***. ***

Please can you attend to this case with urgency, my policy debits are up to date and the appointed attorney and I are being held back by Scorpion not approving the attorney to go ahead with the instruction of legal proceedings on my case. Dozens of emails have been sent and zero response and actioning a simple thing. This case has been lodged since May and we are now in November 2022 and I still have not been assisted. This level of service is below terrible or acceptable and I am tired of using my airtime to beg like a pauper for service I pay for. Please escalate this complaint and action the necessary outstanding request ASAP.

Please also correct my names as Immaculate with an I not Emmaculate as registered and correct my phone number as updated numerous times.