Complain regarding the level of service am getting from Scorpion

This is quite a dissatisfaction and an embarrassment to be a member of Scorpion Legal Protection. In 2017 I reported a Tax Matter with Scorpion where I wanted to be assisted with a notice of objection against SARS as they allege that I am indebted to them an amount which I have already paid to them (deducted from my pension funds). I have proof at my disposal and same was submitted to Scorpion for further assistance. I have been calling requesting feedback from Mduduzi Hadebe who will always tell me that he will return my call since the inception and reporting of my case. Now on the 10th of January 2021 I received a Final Letter of Demand from SARS regarding the same amount I have paid before. I immediately forwarded the letter to Mduduzi so that he can be able to respond and inform them that there is an objection which was raised with SARS, however to date he has not even called me back and or returned a trail of my emails sent to him. I am quite disappointed in the service I’m receiving and I don’t know how much should it cost me for Mduduzi to send my letter of objection to SARS informing them that there is a formal dispute instituted already against them of which that dispute process was started in 2017 and is still not yet resolved by SARS. Should SARS come and attach my property, then I will know that Scorpion is the one that let me down. Please investigate in this matter as I’m left with only tomorrow to respond to SARS. I cannot afford to pay SARS again while I gave the matter to Scorpion to assist and they are decimally failing me.