JN
Judith N
1 reviews | Active since Nov 2015
01 Nov 2015, 13:08
complain of an unaware policy
early last month i came across the people from the scorpion legal policy and asked if i need an insurance policy and i told then that i can't open because i don't have a job and they told me that they will take my information and email me a form that i will sign whenever interested but i was surprised to receiv a msg with a policy# and an amount of R77 was dedicted in my account. so i will like to close it because it was opened without my consent
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Scorpion Legal Protection's replyOfficial
02 Nov 2015, 09:54Hello judith vutomi,
Thank you for raising the query with Scorpion and kindly accept our apologies for any inconvenience arising from the issue.
We have contacted you urgently by phone to resolve your complaint. We wish to confirm that as you wish we are cancelling the policy and refunding your premium.
We are also investigating a case against our agent for acting prematurely by submitting your personal details for joining a Scorpion policy. The appropriate action will be taken when this investigation is concluded. We trust that this resolves the matter to your satisfaction.
Thank you
Rob Smith
Thank you for raising the query with Scorpion and kindly accept our apologies for any inconvenience arising from the issue.
We have contacted you urgently by phone to resolve your complaint. We wish to confirm that as you wish we are cancelling the policy and refunding your premium.
We are also investigating a case against our agent for acting prematurely by submitting your personal details for joining a Scorpion policy. The appropriate action will be taken when this investigation is concluded. We trust that this resolves the matter to your satisfaction.
Thank you
Rob Smith
Scorpion Legal Protection's reply02 Nov 2015, 09:54
Official
Hello judith vutomi,
Thank you for raising the query with Scorpion and kindly accept our apologies for any inconvenience arising from the issue.
We have contacted you urgently by phone to resolve your complaint. We wish to confirm that as you wish we are cancelling the policy and refunding your premium.
We are also investigating a case against our agent for acting prematurely by submitting your personal details for joining a Scorpion policy. The appropriate action will be taken when this investigation is concluded. We trust that this resolves the matter to your satisfaction.
Thank you
Rob Smith
Thank you for raising the query with Scorpion and kindly accept our apologies for any inconvenience arising from the issue.
We have contacted you urgently by phone to resolve your complaint. We wish to confirm that as you wish we are cancelling the policy and refunding your premium.
We are also investigating a case against our agent for acting prematurely by submitting your personal details for joining a Scorpion policy. The appropriate action will be taken when this investigation is concluded. We trust that this resolves the matter to your satisfaction.
Thank you
Rob Smith