XS
Xolani S
1 reviews | Active since Oct 2019
07 Dec 2020, 18:12
Complain
Iv never been so disappointed and disgusted by the services iv received from scorpion Legal.i filed a case in Oct with regards to a property I purchased and nobody made any contact and everytime I'd call to check on the update the customer services would say they transferring me to the person in charge of my case N Radebe of which is one of the worst legal adviser they can ever have.i wanna terminate my contract with immediate effect cause after 3 months of no contact with them today they call me to say they can't help me because my case was never covered something they clearly forgot to mention when I was explaining my case to then so I'm very astonished and dissappointed cause now N Radebe of which was utterly rude says theres noting he can do other then close my file
I'd advice and person who's looking for a legal cover not to join SCORPION LEGAL they a joke and money making **** that don't care about there customers. I repeat DO NOT JOIN SCORPION LEGAL PROTECTION
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Replies (2)
Scorpion Legal Protection's replyOfficial
14 Dec 2020, 08:16Dear Xolani,
We acknowledge receipt of your review posted on this platform for which we thank you.
We are sorry to hear about your unhappiness with the service you received from our in-house Legal Advisor regarding your property matter and have taken steps to address same with the employee concerned.
We acknowledge receipt of your review posted on this platform for which we thank you.
We are sorry to hear about your unhappiness with the service you received from our in-house Legal Advisor regarding your property matter and have taken steps to address same with the employee concerned.
We confirm that Ms. Maleshnee Pillay, Regional Manager responsible for our Property Specialist Department, has contacted you regarding this review and has discussed your concerns with you in full detail.
We confirm further that your matter is receiving attention as discussed and that you will be kept informed of further developments in due course.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal Department
Scorpion Legal Protection's reply14 Dec 2020, 08:16
Official
Dear Xolani,
We acknowledge receipt of your review posted on this platform for which we thank you.
We are sorry to hear about your unhappiness with the service you received from our in-house Legal Advisor regarding your property matter and have taken steps to address same with the employee concerned.
We acknowledge receipt of your review posted on this platform for which we thank you.
We are sorry to hear about your unhappiness with the service you received from our in-house Legal Advisor regarding your property matter and have taken steps to address same with the employee concerned.
We confirm that Ms. Maleshnee Pillay, Regional Manager responsible for our Property Specialist Department, has contacted you regarding this review and has discussed your concerns with you in full detail.
We confirm further that your matter is receiving attention as discussed and that you will be kept informed of further developments in due course.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal Department
XS
Xolani S's updateReviewer Update
14 Apr 2021, 12:56I'm utterly ashamed and disappointed from the services I've been getting from these "so called" Legal protection plan.they are all a **** they just deduct their portion every Month without fail but when it comes to dealing with clients matters they feel its should be a breeze cause they are not affected but they forgetting that its on individuals live thats at stake and wouldn't have gone for assistance.
In June last year I bought a property and the end of the deal wasn't as out sale agreement in within the year I then switch from Clientele to scorpion because they were also giving me Hassell when ever I tried to claim(so basically I was paying them for fvckol) when I the switched to scorpion August(if I'm not mistaken) a couple of months after I then filed a case with Scorpion to get assistance with the matter I was experiencing with the purchase of my property.I was then givin a run around about assistance from September till around Dec.i tried calling in several times until I spoke to one very Rude agent that told me in my face that we won't help you(without a care to give reasoning) i was so astonished at the time that I wrote a review here then a lady called me apologizing on the company behalf of which I gladly accepted and she claimed to have the matter sorted.she then told me they will be loved for December holidays and will be back in January and I was still cool with it,when she came back in Jan she still promised and showed willingness to assist and said she will then forward my case to a line manager whose gonna help me further then February nobody Contacted me until I called in beginning of March to find out whats going on then I spoke to a lady said she will forward it then have someone to call me back,I waited for about another week then got an sms and email stating "Scorpion Legal Protection confirms that CASSIMS ATTORNEYS , 21 OVERPORT DRIVE ESSENWOOD DURBAN has been appointed to assist you with your matter. Please call *** and provide your policy number *** to arrange an appointment" when I called Cassims Attorneys they said they haven't received anything from scorpion that even my Policy number doesn't pick up i then called the. Back again to find out what is really going on am I gonna get help or not,the lady said she will get back to me after 3-4 days she then says no the Company won't be able to help me cause I joined Them after I bought the house,of which I understood the reasoning but what didn't make sense is why would it take over 7 months just to say you can't help me.i mean every time when I called doesn't it stipulate on the system the engagement date,so for 7 months me paying premiums every month even with prices increase it took you guys 7 months to find out you can't help ?? I'm very disappointed and wouldn't advise anyone to join these,rather save your money nd pay for an actual lawyer.Im disgusted by the level of services offered ????
In June last year I bought a property and the end of the deal wasn't as out sale agreement in within the year I then switch from Clientele to scorpion because they were also giving me Hassell when ever I tried to claim(so basically I was paying them for fvckol) when I the switched to scorpion August(if I'm not mistaken) a couple of months after I then filed a case with Scorpion to get assistance with the matter I was experiencing with the purchase of my property.I was then givin a run around about assistance from September till around Dec.i tried calling in several times until I spoke to one very Rude agent that told me in my face that we won't help you(without a care to give reasoning) i was so astonished at the time that I wrote a review here then a lady called me apologizing on the company behalf of which I gladly accepted and she claimed to have the matter sorted.she then told me they will be loved for December holidays and will be back in January and I was still cool with it,when she came back in Jan she still promised and showed willingness to assist and said she will then forward my case to a line manager whose gonna help me further then February nobody Contacted me until I called in beginning of March to find out whats going on then I spoke to a lady said she will forward it then have someone to call me back,I waited for about another week then got an sms and email stating "Scorpion Legal Protection confirms that CASSIMS ATTORNEYS , 21 OVERPORT DRIVE ESSENWOOD DURBAN has been appointed to assist you with your matter. Please call *** and provide your policy number *** to arrange an appointment" when I called Cassims Attorneys they said they haven't received anything from scorpion that even my Policy number doesn't pick up i then called the. Back again to find out what is really going on am I gonna get help or not,the lady said she will get back to me after 3-4 days she then says no the Company won't be able to help me cause I joined Them after I bought the house,of which I understood the reasoning but what didn't make sense is why would it take over 7 months just to say you can't help me.i mean every time when I called doesn't it stipulate on the system the engagement date,so for 7 months me paying premiums every month even with prices increase it took you guys 7 months to find out you can't help ?? I'm very disappointed and wouldn't advise anyone to join these,rather save your money nd pay for an actual lawyer.Im disgusted by the level of services offered ????
XS
Xolani S's update14 Apr 2021, 12:56
Reviewer Update
I'm utterly ashamed and disappointed from the services I've been getting from these "so called" Legal protection plan.they are all a **** they just deduct their portion every Month without fail but when it comes to dealing with clients matters they feel its should be a breeze cause they are not affected but they forgetting that its on individuals live thats at stake and wouldn't have gone for assistance.
In June last year I bought a property and the end of the deal wasn't as out sale agreement in within the year I then switch from Clientele to scorpion because they were also giving me Hassell when ever I tried to claim(so basically I was paying them for fvckol) when I the switched to scorpion August(if I'm not mistaken) a couple of months after I then filed a case with Scorpion to get assistance with the matter I was experiencing with the purchase of my property.I was then givin a run around about assistance from September till around Dec.i tried calling in several times until I spoke to one very Rude agent that told me in my face that we won't help you(without a care to give reasoning) i was so astonished at the time that I wrote a review here then a lady called me apologizing on the company behalf of which I gladly accepted and she claimed to have the matter sorted.she then told me they will be loved for December holidays and will be back in January and I was still cool with it,when she came back in Jan she still promised and showed willingness to assist and said she will then forward my case to a line manager whose gonna help me further then February nobody Contacted me until I called in beginning of March to find out whats going on then I spoke to a lady said she will forward it then have someone to call me back,I waited for about another week then got an sms and email stating "Scorpion Legal Protection confirms that CASSIMS ATTORNEYS , 21 OVERPORT DRIVE ESSENWOOD DURBAN has been appointed to assist you with your matter. Please call *** and provide your policy number *** to arrange an appointment" when I called Cassims Attorneys they said they haven't received anything from scorpion that even my Policy number doesn't pick up i then called the. Back again to find out what is really going on am I gonna get help or not,the lady said she will get back to me after 3-4 days she then says no the Company won't be able to help me cause I joined Them after I bought the house,of which I understood the reasoning but what didn't make sense is why would it take over 7 months just to say you can't help me.i mean every time when I called doesn't it stipulate on the system the engagement date,so for 7 months me paying premiums every month even with prices increase it took you guys 7 months to find out you can't help ?? I'm very disappointed and wouldn't advise anyone to join these,rather save your money nd pay for an actual lawyer.Im disgusted by the level of services offered ????
In June last year I bought a property and the end of the deal wasn't as out sale agreement in within the year I then switch from Clientele to scorpion because they were also giving me Hassell when ever I tried to claim(so basically I was paying them for fvckol) when I the switched to scorpion August(if I'm not mistaken) a couple of months after I then filed a case with Scorpion to get assistance with the matter I was experiencing with the purchase of my property.I was then givin a run around about assistance from September till around Dec.i tried calling in several times until I spoke to one very Rude agent that told me in my face that we won't help you(without a care to give reasoning) i was so astonished at the time that I wrote a review here then a lady called me apologizing on the company behalf of which I gladly accepted and she claimed to have the matter sorted.she then told me they will be loved for December holidays and will be back in January and I was still cool with it,when she came back in Jan she still promised and showed willingness to assist and said she will then forward my case to a line manager whose gonna help me further then February nobody Contacted me until I called in beginning of March to find out whats going on then I spoke to a lady said she will forward it then have someone to call me back,I waited for about another week then got an sms and email stating "Scorpion Legal Protection confirms that CASSIMS ATTORNEYS , 21 OVERPORT DRIVE ESSENWOOD DURBAN has been appointed to assist you with your matter. Please call *** and provide your policy number *** to arrange an appointment" when I called Cassims Attorneys they said they haven't received anything from scorpion that even my Policy number doesn't pick up i then called the. Back again to find out what is really going on am I gonna get help or not,the lady said she will get back to me after 3-4 days she then says no the Company won't be able to help me cause I joined Them after I bought the house,of which I understood the reasoning but what didn't make sense is why would it take over 7 months just to say you can't help me.i mean every time when I called doesn't it stipulate on the system the engagement date,so for 7 months me paying premiums every month even with prices increase it took you guys 7 months to find out you can't help ?? I'm very disappointed and wouldn't advise anyone to join these,rather save your money nd pay for an actual lawyer.Im disgusted by the level of services offered ????