Client treatment is extremely bad.

I am really struggling to understand why scorpion is not communicating effectively or treating the clients better, this is with regards to the matter I brought to their attention. It's almost six months since I reported this matter. An attorney has been appointed to provide a legal opinion which they delivered, and what needs to happen is for scorpion to provide instruction on the next approach. So far its been 3 weeks since I was told the senior management need to make a decision on the way foward. No body responds to my emails on the way foward. I have been paying my premiums for more than a year now without any failure. However, the treatment I am getting from scorpion is terrible, as if I am getting free service.