1 reviews | Active since Nov 2018
Client complaint
Good day I Lerato Tsotetsi sending this message on behalf of my sister as she's having difficulties to login in.
My name is Boitumelo Tsotetsi I am a member of scorpion my premiums are up to date.I had a problem wit my fathers house went to the Germiston branch and I found a lady who was helping me and she told me wat documents to bring and I did and she told me I must wait for a call from Capetown their other office they will update me wit this matter.
Indeed I received a call from Sibusiso Zondo and he told me I need to get a letter of authority so that when we meet wit my aunts children and we agree we can use that letter of authority to transfer to my name and my sisters
I then get a call from N Bux she calls me and she tells me she has taken over from Sibusiso and she doesn't even have full details of my case and she wants me to explain from scratch I tried but its like she wasn't interested so I say to her.u are so unprofessional u should have asked for details from Sibusiso when he handed over the case. Pls call me when u can help me.
She took about four days without calling me I then phoned scorpion to complain.thats when she phoned me and I mentioned she must respond via email
I then phoned her and still she was battling on the phone and I then asked her to send me an email.
I told her I'm.paying my monthly premiums for them to help me not for donation and after I gathered all the documents and struggled to get the letter of authority she tells me they can't help me bcos she doesn't know her job
Her contact number is ********** .
Thank you for bringing your sister’s complaint to our attention.
We confirm that Ms. Stephanie Nagoor, Regional Manager responsible for our Property Specialist Department, has contacted your sister, Boitumelo, regarding this complaint and that she has discussed it with her in full detail. Once again, we wish to apologise for the miscommunication encountered in your matter and are working at correcting this with the responsible staff.
Furthermore, we confirm having advised your sister of the process that needs to be followed in transferring ownership of an immovable property from a deceased person’s names into another person’s names and in particular where no will was left to guide the distribution of the deceased’s assets. Further that our in-house Legal Advisors are assisting your sister in addressing this matter with the family members who also have interest in the property concerned.
Should you wish to clarify anything regarding this matter kindly do not hesitate to contact Ms Stephanie Nagoor on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care
Thank you for bringing your sister’s complaint to our attention.
We confirm that Ms. Stephanie Nagoor, Regional Manager responsible for our Property Specialist Department, has contacted your sister, Boitumelo, regarding this complaint and that she has discussed it with her in full detail. Once again, we wish to apologise for the miscommunication encountered in your matter and are working at correcting this with the responsible staff.
Furthermore, we confirm having advised your sister of the process that needs to be followed in transferring ownership of an immovable property from a deceased person’s names into another person’s names and in particular where no will was left to guide the distribution of the deceased’s assets. Further that our in-house Legal Advisors are assisting your sister in addressing this matter with the family members who also have interest in the property concerned.
Should you wish to clarify anything regarding this matter kindly do not hesitate to contact Ms Stephanie Nagoor on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care