pP
peoples P
1 reviews | Active since Aug 2019
05 Aug 2019, 11:04
Clarity seeking client
last week i called your office with an enquiry however i need clarity my brother passed away on the 26 of july 2019 however up to date all his funeral cover havent paid i called for legal advice and i was adviced since my brother was not a scorpion client they cant help me im confused because even though he was not a client iam your client and as a beneficiary that is my problem im asking you to make follow ups on my behalf as your client please assist me with clarity i can be contacted on ***
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Scorpion Legal Protection's replyOfficial
10 Aug 2019, 12:44Dear Tshepo,
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that Mr Welile Nodada, Regional Manager responsible for our Legal Contact Centre, has contacted you regarding this complaint and that he has discussed it with you in full detail. Once again, we wish to apologise for the misunderstanding regarding this matter and have taken steps to ensure this is corrected.
We confirm having advised you that your matter is receiving attention by our Legal Department and that it will be assessed further as soon as supporting documents are received from you as requested by Mr Nodada.
We trust this is in order and will let us know, through Mr Nodada, should you require further assistance or clarity on this or any other matter. Mr Nodada can be contacted on *** or our Customer Care Department at *** where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal & Customer Care
Scorpion Legal Protection's reply10 Aug 2019, 12:44
Official
Dear Tshepo,
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that Mr Welile Nodada, Regional Manager responsible for our Legal Contact Centre, has contacted you regarding this complaint and that he has discussed it with you in full detail. Once again, we wish to apologise for the misunderstanding regarding this matter and have taken steps to ensure this is corrected.
We confirm having advised you that your matter is receiving attention by our Legal Department and that it will be assessed further as soon as supporting documents are received from you as requested by Mr Nodada.
We trust this is in order and will let us know, through Mr Nodada, should you require further assistance or clarity on this or any other matter. Mr Nodada can be contacted on *** or our Customer Care Department at *** where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal & Customer Care