Claim being rejected after four month been submitted(Policy No:***)

<p>On the 28th of january 2017 i was involved in an accident and i was not at fault. So i ask scorpion legal protection to assist me with my claim for damage cause to my car since i was not at fault. All documents were requsted so they can assist with the claim from the third party. While in progress with that Nerika Govindsamy inform me that there was a problem with my premium cause at the time of the accident it was not deducted and wanted to know the reason why ? I told them me too was suprise to see the sms that says the same story. And i explain to them that around november i inform their call center agent about my banking details changes so to update. Then i was told its fine then it means i will have to pay the balance they are going to pay the attorneys they are going to appoint. On the 2nd of may i received a call from Nerika that i must write a letter as a form of acceptence that i will pay the balance for the attorney after scorpion paid them what they were willing to pay. I wrote that letter and send after Nerika acknowledging that she received a letter an hour later called me and says my claim for reprensatation was rejected. I have been with scorpion for almost ten years and have never miss my premiums as of my own doing and now this is the treatment i get for being loyally. Now i see because i agree to pay the balance for what ever they were going to pay the attorneys i'm being punish for it. It was their call center agant who mess up with banking details and now thye have found something to hide behind, but when they collect my money every month its fine and when is their turn to do they work they want to hide behind the grass. And before i jioned scorpion the consaltant who assisted me i told him about my concern when coming to this schemes that they are only here to rip people off and he promise me i will get the service i want from them. Now my fears have come reality. Please can i get my premiums back since they are not willing to do their part as promise when i jioned them.</p> <p> </p> <p>Contact Details: Nerika Govindsamy</p> <p>Tel No: ********** 721</p> <p>Fax No: ********** </p> **********