1 reviews | Active since Jul 2019
Case lodged and no feedback
I have not heard back from scorpion since my complaint was lodged (2 months ago). I did follow up on the online chat and the lady(Lee) said that she will escalate the matter once again but still no response was received back.
Can you please assist looking in this matter as this is not acceptable for legal to just blatantly ignore the matter. I can also not always follow up on the process but to response from the legal department.
If it is a problem for scorpion to render services to their designated clients, I would like all my premiums to be paid back in total so that I can make use of another law firm instead if scorpion is not able to strike back, I can unfortunately not have the premium package and have no benefit when I need them at hand. This is why people gets frustrated to pay every month their installments and if that debit order does not go off as scheduled, you are harassed for that missed premium, if the roles are reversed we are stuck. I can not be dependable on such poor services and most definitely can not recommend scorpion to others as my experience is very bad.
When I followed up last week, Am Mr Vuma said that they were experiencing technical issues with their emails being processed. I am not so sure about that excuse but nevertheless what can I do about what is being **** about over the phone and still no one proves you wrong about the poor services.
I have approached another law firm and wishes them to take over the matter as I can no longer pay for no benefits. I will be making reference to the clause of unsatisfactory services to have my premiums paid out in order to cover excess of new law firm to process the case as in accordance to their policy it will be now seen as a pre-historical matter that arose after membership due to this ignorance and poor services.
I can not be part of a law firm who advertises the best strikes back services there can possibly be out there, I will rot in jail waiting on scorpion to bail me out. Waist of money, time, effort and resources.
NB. I am a very busy person and please do make arrangements for calls when any discussions will take place as I am expecting a very long one, alternatively I prefer mail correspondence as I can have proof, there is also issues when recordings are requested to be made available.
I was contacted and matter is being attended to by getting an attorney in my area based in Cape Town. There is some information that I am still awaiting on as I was informed that Scorpion does not appoint attorneys to deal with matters relating to deformation of character (Civil) even thought proven evidence can be presented and when the policy was taken out, it was not stipulated that it is one of the components not covered.
Thank you for your assistance,
Kind regards,
Shireen
I was contacted and matter is being attended to by getting an attorney in my area based in Cape Town. There is some information that I am still awaiting on as I was informed that Scorpion does not appoint attorneys to deal with matters relating to deformation of character (Civil) even thought proven evidence can be presented and when the policy was taken out, it was not stipulated that it is one of the components not covered.
Thank you for your assistance,
Kind regards,
Shireen
Thanks for your correspondence once again.
It is correct. Scorpion Legal Protection policy does not cover matters relating to defamation of character unless you are being sued. Kindly see below extract from your policy document.
Clause 9 MATTERS NOT COVERED / EXCLUSIONS, provides that:
We do not pay legal expenses for the following matters or if the matter arises out of, is based on, or relates to any of the following:
9.2. Defamation, insult, verbal abuse or any other infringement of the member’s personality, reputation or dignity. (You may enjoy cover if you are being sued for defamation but not if you wish to sue someone else.)
We trust this information helps. Kindly do contact our Legal Call Centre on ***or Customer Care Department should you require further clarity on this.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care
Thanks for your correspondence once again.
It is correct. Scorpion Legal Protection policy does not cover matters relating to defamation of character unless you are being sued. Kindly see below extract from your policy document.
Clause 9 MATTERS NOT COVERED / EXCLUSIONS, provides that:
We do not pay legal expenses for the following matters or if the matter arises out of, is based on, or relates to any of the following:
9.2. Defamation, insult, verbal abuse or any other infringement of the member’s personality, reputation or dignity. (You may enjoy cover if you are being sued for defamation but not if you wish to sue someone else.)
We trust this information helps. Kindly do contact our Legal Call Centre on ***or Customer Care Department should you require further clarity on this.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care
Thank you so much for the information. Much appreciated. Was contacted this morning again by scorpion and the matter has been referred to the Bellville branch and they will be in contact to set up a consultation.
Have a blessed day further
Thank you so much for the information. Much appreciated. Was contacted this morning again by scorpion and the matter has been referred to the Bellville branch and they will be in contact to set up a consultation.
Have a blessed day further
Everything has gone silent again, previous attorney's said that they will escalate to a different law firm as they are not entitled to deal with the matter as complex and they only get paid to deal with minimal coverage to represent at arbitrations as they do not get paid by scorpion to do anything else.
What do I do in this case if the law firms wants to assist but the payment coverage seems to be a problem.
If that is the case, may I ask if that is done to all clients to only get minimal services based on what lawyers charged?
Shireen
Everything has gone silent again, previous attorney's said that they will escalate to a different law firm as they are not entitled to deal with the matter as complex and they only get paid to deal with minimal coverage to represent at arbitrations as they do not get paid by scorpion to do anything else.
What do I do in this case if the law firms wants to assist but the payment coverage seems to be a problem.
If that is the case, may I ask if that is done to all clients to only get minimal services based on what lawyers charged?
Shireen