Cancellation of contract

I have been trying to cancel my policy with scorpion for the past three months. I called the call center was told to write a email and a detailed explanation , I sent an email through to *** and ever since the 25th of August . I called the call center as there was another attempt to debit my bank account and it bounced , I informed the agent that my policy should have been cancelled months ago, she told me that someone from admin would call me back. A week or two later I am still waiting for that call. I do not understand why you employ people who are *********** to do their jobs , this is the very reason that I want my policy cancelled , it is very clear that I am dealing with people who lack service and do not know how to take care of their clients , I get very irritated with the fact that I pay for something and not get satisfied at the end of the day. You really should look into this as you tend to lose more clients. UNSATISFIED CLIENT .