1 reviews | Active since Jun 2016
billed for Policy I don't want
<p>about 3 weeks ago, I was approached by a street sales consultant trying to sell me Scorpion Funeral plan, I said I was not interested and he then proceeded to ask me if he could just check to see if I qualified, I obliged. Part of the "check", he asked for my card number, Full names and ID number, after all of that, I still maintained that I was not interested and he accepted. This morning, my account got debitted by Scorpion, I have never signed an agreement or seen a single form from this company, to top it all off, I am now umemployed and my account is now in arrears due to the unpaid debit.</p> <p> </p> <p>I called customer care and the response was that they couldn't help me or refund me unless I sent a fax with my bank statement and official complaint. too much to go through for a person with no resources and to top that off, the consultant wouldn't even give me the fax number.</p>
Dear Tokoloho,
Thank you for bringing this complaint to our attention.
We confirm that we have contacted you regarding this complaint and that same has been fully discussed with you.
Further that, we confirm to have cancelled the policy referred to herein and have refunded all bank charges incurred by yourself as a result of the failed debit order. We are investigating the matter further with the consultant.
Should you require any further assistance regarding this or any other matter, kindly do not hesitate to contact our Customer Service Desk on ***where are staff will gladly assist you.
Kind regards,
Mboneni Rathiyaya
GM – Legal and Customer Care
Dear Tokoloho,
Thank you for bringing this complaint to our attention.
We confirm that we have contacted you regarding this complaint and that same has been fully discussed with you.
Further that, we confirm to have cancelled the policy referred to herein and have refunded all bank charges incurred by yourself as a result of the failed debit order. We are investigating the matter further with the consultant.
Should you require any further assistance regarding this or any other matter, kindly do not hesitate to contact our Customer Service Desk on ***where are staff will gladly assist you.
Kind regards,
Mboneni Rathiyaya
GM – Legal and Customer Care
