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c.mtini c.mtini

1 reviews | Active since Dec 2016

23 Dec 2016, 16:59

Beyond Worse!!!!!

<p>I have never in my life been so diappointed in something I invest my hard earned money in!</p> <p>I have an ongoing case with Scorpion since 2009! if they dod not give me a new attorney, than my files have been misplaced at court. what's worst is they do not forget to take money from me on a monthly basis but i always need to call to get an update. and that update is absolutely useless because it's alway " I am so sorry ma'am, but ..." How about everytime you I'm sorry me, you return my money?!!!</p> <p> </p> <p>I am so aggravated at this because what i needed assistance with is such a delecate matter, one that involves a large sum of my money and has also taken it's toll on my family and i emotionally. but instead of getting help, there is more problems with Scorpion. and they always say how they are here to assist and all that Marketing strategy. They forget that they are dealting with people, with real life matters and if indeed i didn't need help then i woyuldn't be bothering myself with all of these. but all i want is for Scotpion to their job and stop milking money from us yet fail to deliver. failing is sometimes after trying, Scorpion is not at all trying!! </p> <p> </p> <p>Very dissatisfied</p>

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Replies (3)
Scorpion Legal Protection
Scorpion Legal Protection's reply27 Dec 2016, 15:32
Official

Dear Ms Mtini,

We acknowledge receipt of you complaint for which we thank you.

We are sorry to hear that you are not happy with the service you have received from us and are taking this matter up with our Civil Claims Department and the attorney appointed for you and will be in touch with you within the next three working days.

One again, we do apologise for your unpleasant experience with our service and are working to do our very best to resolve the issue so that Scorpion Legal Protection can continue to provide you with better service in future.

Happy Holidays.

Kind regards,

Mboneni Rathiyaya - GM, Legal & Customer Care.

cc
c.mtini c.mtini's update28 Dec 2016, 17:48
Reviewer Update

Dear M Rathiyaya

I appreciate your reply and I will be awaiting your feedback in regards to this complaint, I'm sure you have escalated it with the relevant parties and my matter will be resolved with Urgency.

I will await for further of feedback.

Compliments of the Season.

Kind Regards

CN Mtini

Scorpion Legal Protection
Scorpion Legal Protection's reply30 Dec 2016, 11:46
Official

Dear Ms Mtini,

The above mentioned matter has reference.

We confirm that Ms Korisha Maraj of our Civil Claims Department has been in contact with you and that this complaint has been fully discussed with you. Furthermore, we confirm that it was agreed between Ms Maraj, yourself and your daughter Charlotte that this matter will be re-referred to another attorney in Roodepoort, namely Jan Rossouw, in the new year (January 2017) and that you will be provided with feedback when this is done.

We trust that this complaint has been resolved to your satisfaction. Should you however have further queries regarding this matter, kindly do not hesitate to contact Korisha Maraj or her manager Richelle Ramlucken on *** or our Customer Care Department on ***where our staff will gladly assist you.

Kind regards,

Mboneni Rathiyaya - GM, Legal & Customer Care.