Bad Service & Never follow up on cases

I honestly do not know why I am still a client with them. In September I had a problem with a tyreshop when I went to install a set of new tyres, in the process of them install all new tyres they scratched my rims very bad & they told me that’s how they rims were before I came. Fortunately for me before I take my car for any maintenance I take videos/pics all round on the same day before it’s booked in & I didn’t mention that to them at all. Long story short, I called Scorpion to assist me with this matter since the Shop didn’t sound to really care to resolve this- it took Scorpion 4days to call me & they still ask me to take steps, what am I paying u for every month if I have to take steps on my own to sort out matters & send u documents. How can u ask a client to do half the work for u? I took it upon myself to sort this out & when I went back to the shop & asked what is the way forward and if they still insist they didn’t damage the rims, I showed the videos/pics to the manage & asked him if he was prepared for a lawsuit because I am very clear in the videos mentioning the date and time & when my car is going for new tyres. That changed everything, they took my car in the next day & went to a certain reputable rim repair shop & fixed all my 4 rims, even though it took the whole week but luckily I have another vehicle. So only 1 day before the shop called to say I can collect the car tomorrow, scorpion called me asked for details of the shop and whatnot. I just gave them contacts & called the manager to not be alarmed if he gets a call from Scorpion & I asked him to just tell them(scorpion) that he will fix them but not sure when. On a conference call they made the guy did as I asked him & scorpion said they will follow up after 7 days. Did they follow up? No! Until yesterday on the 6th December 2025, look it’s passed 2 months already & u want to follow up now? That made me very angry that why I am here writing this review to say consider me not your client from 2026. I asked myself do they value clients matters, imagine it was a very serious life threatening case, they would have done this. I resolved this matter by myself without them in the picture, now it’s end of year and wan to closes cases on the side & they see an open case & they want to follow up. This is so unprofessional & they don’t take matters very serious, if u have a case u are told a consultant will call u within 24-48 hours- what is that when u need their help immediately or on the same day? If u want to pay scorpion and still handle matters by yourself, then go for it and waste your money towards them every month. This is absurd. I regret ever taking them as a legal representatives because they are just useless, that is what I told the lady who called me & another thing people should know is that, they will give u interns who have little knowledge to handle your serious cases. I could tell by the questions I asked & u get an answer like “I’m an assistant & will take it up to the legal attorney” For such a popular law firm, it’s a joke so I am not going to joke around with my finances like that with u. This is the end