fF
fionachakwana F
1 reviews | Active since May 2017
08 Apr 2022, 09:59
Bad service from Musa
I am not happy with Scorpion Legal Services. It's taking forever to resolve the issue. Since the time I bought the tablet that is not functional and reported the issue on February 4th, nothing has changed. The legal lady by the name of Musa is the one working on my case. She promised to send me documents to complete on the 22nd of March but hasn't done so. I have been calling them and left several messages for her, and the consultants advised that they have escalated the issue and sent Musa emails to get back to me, but nothing still. I want this issue resolved.
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Scorpion Legal Protection's replyOfficial
11 Apr 2022, 09:20Dear Fiona
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that Mr.Welile Nodada the regional Manager responsible for our Legal department , has contacted you regarding this complaint and that he has discussed it with you in full detail.
Once again, we wish to apologize for the delay encountered in attending to your matter and have taken necessary steps to ensure this is corrected.
We trust this is in order and will let us know should you require further assistance or clarity through Mr.Welile Nodada on ***and/or Our Customer Care Department can also be contacted on ***where our staff will gladly assist you.
Thank you kindly,
Nthabiseng Phetla
Customer Care Officer
Nthabiseng Phetla
Customer Care Officer
Scorpion Legal Protection's reply11 Apr 2022, 09:20
Official
Dear Fiona
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that Mr.Welile Nodada the regional Manager responsible for our Legal department , has contacted you regarding this complaint and that he has discussed it with you in full detail.
Once again, we wish to apologize for the delay encountered in attending to your matter and have taken necessary steps to ensure this is corrected.
We trust this is in order and will let us know should you require further assistance or clarity through Mr.Welile Nodada on ***and/or Our Customer Care Department can also be contacted on ***where our staff will gladly assist you.
Thank you kindly,
Nthabiseng Phetla
Customer Care Officer
Nthabiseng Phetla
Customer Care Officer