BAD SERVICE DELIVERY!!!!

I can't believe how bad the service is, no follow ups or call backs. One have to always call to keep following up on claims and can't get through to anyone. I really feel hopeless, as I can't keep calling these people that does not want to do their job. There is no update emails or reply's, not evens sure if anyone is attending to my claims. I honestly don't know how the staff work or are they just not interested about working. Makes me wonder really, they getting my installments every month but NO SERVICE.