Bad service

Whom it may concern,

I hope this message finds you well.

It has been three weeks since I requested a call back from either Shawn or Tumelo regarding legal advice and the potential opening of a case. I specifically requested assistance from an Afrikaans-speaking individual, as I find it challenging to explain my case in English.

I have been informed that the personnel from Vanderbijlpark and Vereeniging have relocated to Johannesburg. However, I am concerned that there appear to be only two individuals who can assist Afrikaans-speaking clients.

I believe this situation does not reflect the best customer service delivery. I would appreciate it if you could address this matter promptly.

Thank you for your attention to this issue.

Best regards,

JH Smuts Arina Member number ***6 since 2022