SM
Sian M

1 reviews | Active since Mar 2013

11 Dec 2020, 17:32

Bad service at Scorpion Legal Protection

I recently joined scorpion legal protection seeking legal advise. I paid my first premium and I waited 2 days for a response back. They then called me and asked what the matter was and had excuses saying our case needs to get transferred to the legal department. After 2 weeks of waiting. They made contact again and the line gets disconnected or i wait for the call to be transferred which is never done. Then i get told they will pass the message to contact me. I wait another 5 days and get contacted again. They were rude and not understanding of our frustrations and told us that we need to find another lawyer through scorpion at extra costs and proceed that way. When I said we don't have the finances for a lawyer they said we must close our case. We lost money during the process and I do not recommend scorpion legal to anyone. Unfortunately you have to give a star in order to wrote a review. I give personally no stars. Pathetic service and no client relation.

Use alternative legal services

0
Replies (1)
Scorpion Legal Protection
Scorpion Legal Protection's reply17 Dec 2020, 16:26
Official
Dear Sian,
   
We acknowledge receipt of your review posted on this platform for which we thank you and are sorry to hear about your unhappiness with service received from our in-house Legal Advisor.
 
We confirm that Ms. Maleshnee Pillay, Regional Manager responsible for our Property Specialist Department, has contacted you regarding this review and has discussed your concerns with you in full detail. Once again, we apologise for the inconvenience caused herein.
 
We confirm further that several legal options, which we will not disclose on this platform, were discussed with you with the view of finding solution to your property matter.
 
We trust that your concerns have been addressed and that you’ll let us know should you require any further assistance or clarity regarding this or any other matter.
 
Thank you kindly,
 
Adv. Mboneni Rathiyaya
Executive Officer: Legal Department