NB
Neesa B
1 reviews | Active since Jan 2010
02 Aug 2022, 20:11
Bad service
Firstly, it took me 2 calls and emails to get through to the call centre to seek legal assistance. When I eventually did, the advisor was difficult to work with and typed as I spoke, asked me to repeat myself and left me highly frustrated. He opened up a case for me and advised that someone will be in contact. I need urgent assistance but I have not yet been contacted, I've heard nothing since my call. I am wondering what is the point of paying for this service when you guys are not around to assist.
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Replies (2)NB
Neesa B's updateReviewer Update
06 Aug 2022, 12:02I must say Scorpion has extended themselves to turn my experience around. Their Durban team has been amazing, Simone Govender and Meleshnie have been super efficient and helpful, they have acted so quickly to help with my issue. Zama has also constantly been in touch to check if I have been assisted in a satisfactory manner. Thanks to these ladies, I will not be canceling my subscription.
NB
Neesa B's update06 Aug 2022, 12:02
Reviewer Update
I must say Scorpion has extended themselves to turn my experience around. Their Durban team has been amazing, Simone Govender and Meleshnie have been super efficient and helpful, they have acted so quickly to help with my issue. Zama has also constantly been in touch to check if I have been assisted in a satisfactory manner. Thanks to these ladies, I will not be canceling my subscription.
Scorpion Legal Protection's replyOfficial
12 Aug 2022, 15:34 Good day Khanyisile
Thank you so much for such an encouraging compliment.
We are glad to hear that Scorpion Legal Protection , through our dedicated staff force, has helped you so well with your matter and that you are happy with the service received.
We are grateful for this encouraging feedback about our service and will be sure to bring this to our employee's attention as well.
To you our Simone and Maleshnee well done and keep up the good work.
Kind regards,
Nthabiseng Phetla
Customer Care Officer
Scorpion Legal Protection's reply12 Aug 2022, 15:34
Official
Good day Khanyisile
Thank you so much for such an encouraging compliment.
We are glad to hear that Scorpion Legal Protection , through our dedicated staff force, has helped you so well with your matter and that you are happy with the service received.
We are grateful for this encouraging feedback about our service and will be sure to bring this to our employee's attention as well.
To you our Simone and Maleshnee well done and keep up the good work.
Kind regards,
Nthabiseng Phetla
Customer Care Officer