BAD SERVICE

Being a member for 10 years, never defaulted on a payment and have never lodged a claim or query until last year Oct 2022 - I did get a reply and at first things seemed to be great-had great council once via the phone etc but then everything went pear shaped, kept asking for documents/proof of the case in hand -[which i already sent 4x] and received no responses from my emails. sent many sms and the same return messages received from them - will call you back..no one ever did. i even phoned, and reception desk kept bouncing me all over the place to different branches eg jhb, durban - in the meantime costing me money and eventually ran out of airtime after 20+ minutes of continuous transferring calls which were never answered. Extremely disappointed with the service and from Natasha Perumal. i am now cancelling my membership with a vote of no confidence and regret ever joining them.