1 reviews | Active since Oct 2018
Bad Service
I joined Scorpion legal about 3 years if not 4 years ago, but still now I haven't received my membership card and I am even tired of asking for it.. because they keep telling me that it will be delivered within a week or soo. 2 months ago I reported a very simple matter to scorpion which they failed to resolve yet they keep debting my account every month.
Dear Khathutshelo,
Thank you for bringing this complaint to our attention.
We confirm that Ms Stephanie Nagoor, Regional Manager responsible for our Property Specialist Department, and Ms Phumudzo Makhari, Admin Manager, have both contacted you regarding this complaint and that they have discussed it with you in full detail. Once again, we wish to apologise for the delays and lack of feedback encountered in your case. We have addressed this with the employees concerned.
We confirm that your matter is receiving our undivided attention and that your Legal Advisor Ronnie Xulu with update you of further developments in due course. Further that your contact details have been updated and a fulfilment pack (policy document, schedule of insurance and membership card) has been mail to you.
Should you however have further queries regarding this matter, kindly do not hesitate to contact Ms Stephanie Nagoor or Ronnie Xulu on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thanks and regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care
Dear Khathutshelo,
Thank you for bringing this complaint to our attention.
We confirm that Ms Stephanie Nagoor, Regional Manager responsible for our Property Specialist Department, and Ms Phumudzo Makhari, Admin Manager, have both contacted you regarding this complaint and that they have discussed it with you in full detail. Once again, we wish to apologise for the delays and lack of feedback encountered in your case. We have addressed this with the employees concerned.
We confirm that your matter is receiving our undivided attention and that your Legal Advisor Ronnie Xulu with update you of further developments in due course. Further that your contact details have been updated and a fulfilment pack (policy document, schedule of insurance and membership card) has been mail to you.
Should you however have further queries regarding this matter, kindly do not hesitate to contact Ms Stephanie Nagoor or Ronnie Xulu on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thanks and regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care