Bad service

I made an appointment with a Dematologist last year a day before my appointment I received an sms reminding me I called the Dr to cancel it the receptionist asked why I wanted to cancel it I told her that I’m working on the day of appointment so I cannot she told me that there’ll be penalties so they’ll deduct them from my medical aid as they already had my medical details i then said fine weeks later I received an sms starting that I’m owing the Dr R700 for consultation I called him to find out what is it for I was told it’s for that appointment I didn’t attend I asked them why they didn’t take it from my medical aid I was told it didn’t wanna pay immediately I called my medical aid to find outdidn’t pay I was told you can’t pay for consultation whereas you didn’t see the Dr it’s ***** I then called the Dr to tell him what my medical aid told me the receptionist told me it’s their policies i didn’t know what to do I then called Scorpion for an assistant as I was the member I spoke with a lady whom I told her everything at first I thought she was going to be able to help me out she told me she’ll call me it was 6 October 2017 when I reported this matter I waited n waited for her call till January 2018 no feedback I decided to call again to find out what was going on at the time they kept changing the mediators the last one I spoke with Thursday 2018/06/14 told me to just pay the money I then got so angry because the money was no longer the same it has increased to R915.00 I could have paid the money if they told me from the very onset