1 reviews | Active since Jun 2014
Bad service
<p>I have a matter that I approached scorpion legal Belleville with I have been dealing with andrea foster as she handles our matters because we had problems with scorpions before because of there service. I have been emailing Mrs Foster since December the 14th 2016 for an update with regard to my matter bt poor communication. I also tried to call but the office phones was just ringing then I emailed her again on 06 jan 2017 with regard to same matter for update still no response. On the 30 jan 2017 I emailed once again then I thought il give her a day to respond bt still nothing. On the 9th feb 2017 at 07.50am I received a email from MRS Foster saying that she apologized as she was on leave then sick leave and will look into matter with Cession and small claims and will revert back to me during course of the day. I responded saying I look foward to response by the end of the day. It's 14 feb and im still waiting for her response. Im really disappointed with the service I've been receiving.</p>
Dear Nuraan,
Thank you for bringing this complaint to our attention.
We confirm that Mr George Curry, Legal Regional Manager of our Cape Region and responsible for our Bellville branch, has contacted you regarding this complaint and has discussed it with you in full detail. Once again, we wish to apologise to you for the lack of feedback by our Bellville branch have taken steps necessary to correct this.
We confirm having provided you with progress report on your matter and further documentation (quote from Huawei showing the cause and extent of the damage on your cell phone as well as what it will cost to repair), to enable us to consider appropriate legal steps to be taken herein.
Should you have further queries regarding this matter or wish to clarify anything, kindly do not hesitate to contact Ms Andrea Foster or Mr George Curry on 021 - *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care
Dear Nuraan,
Thank you for bringing this complaint to our attention.
We confirm that Mr George Curry, Legal Regional Manager of our Cape Region and responsible for our Bellville branch, has contacted you regarding this complaint and has discussed it with you in full detail. Once again, we wish to apologise to you for the lack of feedback by our Bellville branch have taken steps necessary to correct this.
We confirm having provided you with progress report on your matter and further documentation (quote from Huawei showing the cause and extent of the damage on your cell phone as well as what it will cost to repair), to enable us to consider appropriate legal steps to be taken herein.
Should you have further queries regarding this matter or wish to clarify anything, kindly do not hesitate to contact Ms Andrea Foster or Mr George Curry on 021 - *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care
