mm
michelleanne.grobler michelleanne.grobler
1 reviews | Active since May 2016
25 Jan 2021, 10:40
Bad service.
Service from the property division terrible. The cost me R4000.00 due to the incomplete advice given and no procedures the did not copy me in emails and made me look like a fool in court. They should get training in customer care services from christel hartley in the insurance department.
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Scorpion Legal Protection's replyOfficial
31 Jan 2021, 15:19Dear Michelle,
We acknowledge receipt of your review posted on this platform for which we thank you.
We acknowledge receipt of your review posted on this platform for which we thank you.
We are sorry to hear about your unhappiness regarding your matter being handled by our Property Specialist Department.
We confirm that Mr. Welile Nodada, Regional Manager responsible for Legal Contact Centre, has contacted you regarding this complaint and have therefore referred same to our property Specialist Department from which it is being processed. We anticipate the Line Manager to contact you within 24 hours if they have not done so already.
Once again, we wish to apologise for the inconvenience experienced herein and are doing everything within our ability to address this soonest.
We trust you'll find this in order and look forward to hear from you by contacting our Customer Care Department should there be anything you wish to clarify regarding this or any other matter. Our 24 Hour Contact will await your call.
We confirm that Mr. Welile Nodada, Regional Manager responsible for Legal Contact Centre, has contacted you regarding this complaint and have therefore referred same to our property Specialist Department from which it is being processed. We anticipate the Line Manager to contact you within 24 hours if they have not done so already.
Once again, we wish to apologise for the inconvenience experienced herein and are doing everything within our ability to address this soonest.
We trust you'll find this in order and look forward to hear from you by contacting our Customer Care Department should there be anything you wish to clarify regarding this or any other matter. Our 24 Hour Contact will await your call.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal Department
Scorpion Legal Protection's reply31 Jan 2021, 15:19
Official
Dear Michelle,
We acknowledge receipt of your review posted on this platform for which we thank you.
We acknowledge receipt of your review posted on this platform for which we thank you.
We are sorry to hear about your unhappiness regarding your matter being handled by our Property Specialist Department.
We confirm that Mr. Welile Nodada, Regional Manager responsible for Legal Contact Centre, has contacted you regarding this complaint and have therefore referred same to our property Specialist Department from which it is being processed. We anticipate the Line Manager to contact you within 24 hours if they have not done so already.
Once again, we wish to apologise for the inconvenience experienced herein and are doing everything within our ability to address this soonest.
We trust you'll find this in order and look forward to hear from you by contacting our Customer Care Department should there be anything you wish to clarify regarding this or any other matter. Our 24 Hour Contact will await your call.
We confirm that Mr. Welile Nodada, Regional Manager responsible for Legal Contact Centre, has contacted you regarding this complaint and have therefore referred same to our property Specialist Department from which it is being processed. We anticipate the Line Manager to contact you within 24 hours if they have not done so already.
Once again, we wish to apologise for the inconvenience experienced herein and are doing everything within our ability to address this soonest.
We trust you'll find this in order and look forward to hear from you by contacting our Customer Care Department should there be anything you wish to clarify regarding this or any other matter. Our 24 Hour Contact will await your call.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal Department