Bad service

I rate scorpion a zero,they too took my payments after that denied that i did pay them.Everytime i spend money to go sort out the problem in belville branch but they incompitent,i spoke to a lady in Joburg still nothing happend this problem is going on for 2 months now everytime they say they will call me back but they dnt then i must go to the belville branch to here how far they are with my prob.On top of it then the lady at the recption treat me like im some stupid,but im really dissapointed the way they treat me and for denying i didnt pay then then they claim my policy dd lapse after 2 months.I would really apreciate it if you can HELP me in this matter.You can start to talk to a girl named Monica in belville branch this whole mess start with her she must say where is my payments i pay by her via Capitec i swiped inside the branch by her.I do have the bank statement the proof of payments.

Thank you Caroline Ceazer