BAD ATTITUDE FROM SCORPION CUSTOMER.

Today i was called by Natalie from durban branch she has been unfriendly and not willing to help me with my matter from way back when she was helping me and even today after i called the call centre she Is still not willing to assist.She is not kind but unfriendly and she says she doesn't understand what i want,She told me she cant help me with my matter as it old and now she is even refusing to give me a letter stating what happened in my matter and she is not interested to help me she will refer me to her manager she is honestly rude and you can hear as she is talking that she really doesn't care.firstly she said the recording was not available and i told her about the letter .we ended our phone conversation and she calls back and says i said they must not call my cousin and then she comes back and say her colleague phoned him.I said it doesnt matter who phoned write that information on the letter im requesting.She was not willing to assist from day one of this matter i still remember the same attitude i received from way back .she then calls me again for my email but still giving attitude.When i told her my cousin refused to sign the document she could have came up with a solution as an expert to say u can take it further but with your own lawyer but only got that information from the call centre imagine,to show she didnt care.All she wanted was to close the case .What a service from scorpion staff.