Annoying and disgusting

Dear Jiimy,

Thank you for bringing this complaint to our attention.

We are sorry to hear that you are unhappy with the manner your matter was dealt with by Civil Claims department's Londeka and have referred your concerns to the Regional Manager, Liz Nair, who will or may have already contacted you.

We will revert to you with the outcome of our investigation in the next three working days.

Should you wish to clarify anything regarding this kindly do not hesitate to contact our Customer Care Department on ***where our staff will gladly assist you.

Thanks and regards,