an arrogant and *********** Mr Mzovuyo Noswili

My car was scratched at the rear bumper while with the insurance stored/parked at Auction Nation centurion, My insurance claimed that the scratch is an old one . I then lodged the case with Scorpion legal protection to assist me with the insurance to fix the scratch on the 22 January 2020.

After sending all required information (correspondence with the insurance including photos when the car arrive at Auction Nation) to Yandiswa Makondola , i called on the 31 January 2020 and was informed that my case has being allocated to Mr Nanton whose the Specialist insurance department, He called me asking clarity on the information i have sent to them which i did and after turnaround of 14 working days i had to call him to find the status of my case and he responded by saying my case was not entertained by my insurance and the only option is to claim from third party (The call was on 21 February 2020)

As advised by Mr Nanton that my case was transferred on the 21 February 2020 to legal adviser by the name of Mr Mzovuyo Noswili and he will call me , on the 05 March 2020 i called him to find the status of my case and by my surprise Mr Mzovuyo Noswili has my case seem not to know about the case as he keeps on telling me things which i have sent SCORPION LEGAL PROTECTION when i opened the case, he also request the numbers for Auction Nation which i didnt have because i was not insured with them at all there just a middle company who were used as a storage and the only people who will know the numbers will be my insurance, after all repeated question which he has on the system and his arrogance i felt like i will not get help at all.

I called Mr Mzovuyo Noswili again on the 18 March 2020 as the 14 days turnaround has collapsed to find the status of my case , by the during all this time i never receive any call or email from him which made me very cross and felt like i'm just paying my monthly fee for nothing, Mr Mzovuyo Noswili then told me that my case has being transferred to Magdeline George who will be the third person on this case and when i ask him he said he couldnt find the numbers for Auction Nation thats why is difficult for him to conclude the case and it needs someone senior, i then asked for email and numbers for person handling my case which he didn't give me

I'm so disappointed at scorpion legal protection and don't understand why i'm i paying while i dont get help with the staff who are so arrogant , Scorpion talks about solving cases in 14 working days , i have submitted my things on the 3 January 2020 till today i have nothing from scorpion