mM
mpho M
1 reviews | Active since Apr 2014
28 Apr 2015, 15:19
all talk no action
I recently joined scorpion legal, during the sales call I was told I could call for legal advice within the first 3months thereafter a lawyer will be provided if needed and that this covers my wife and child etc, Today I call to get legal advice on an employment issue for my wife, now all of a sudden I'm being told about proof of Marriage and all, my problem is why wasn't I asked all of this during the sales call when all they wanted was my bank details? Therefore if they cannot give telephonic advice to me then its pretty much useless to have a policy with them therefore request they cancel my policy with immediate effect.
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Scorpion Legal Protection's replyOfficial
30 Apr 2015, 11:03Hello witt,
We apologise for the miscommunication. We confirm that we have discussed your wife's labour problem with you at length, and that you indicated that you were satisfied with the advise.
We will listen and study the recordings of both the sales call and the initial legal advice call, to see how we can improve the communication with you. We would like to confirm the following:
1. Your wife is covered by your policy. So is your children. If you simply require legal advise from our legal adviser, there is no need to obtain proof from you that you are indeed married. Our employee made an error here. However in the event that the matter gets referred to an attorney where we will pay the legal fees on your behalf, then we will require proof of your marriage.
2. If your matter occurred before you joined us, then you can still get legal advice from us, but we will not pay for legal fees if a lawyer needs to be appointed. You will however qualify for discounted legal fees which we will help you negotiate with the lawyer.
Please contact us if your wife's matter becomes a problem.
Thanks
Rob Smith
We apologise for the miscommunication. We confirm that we have discussed your wife's labour problem with you at length, and that you indicated that you were satisfied with the advise.
We will listen and study the recordings of both the sales call and the initial legal advice call, to see how we can improve the communication with you. We would like to confirm the following:
1. Your wife is covered by your policy. So is your children. If you simply require legal advise from our legal adviser, there is no need to obtain proof from you that you are indeed married. Our employee made an error here. However in the event that the matter gets referred to an attorney where we will pay the legal fees on your behalf, then we will require proof of your marriage.
2. If your matter occurred before you joined us, then you can still get legal advice from us, but we will not pay for legal fees if a lawyer needs to be appointed. You will however qualify for discounted legal fees which we will help you negotiate with the lawyer.
Please contact us if your wife's matter becomes a problem.
Thanks
Rob Smith
Scorpion Legal Protection's reply30 Apr 2015, 11:03
Official
Hello witt,
We apologise for the miscommunication. We confirm that we have discussed your wife's labour problem with you at length, and that you indicated that you were satisfied with the advise.
We will listen and study the recordings of both the sales call and the initial legal advice call, to see how we can improve the communication with you. We would like to confirm the following:
1. Your wife is covered by your policy. So is your children. If you simply require legal advise from our legal adviser, there is no need to obtain proof from you that you are indeed married. Our employee made an error here. However in the event that the matter gets referred to an attorney where we will pay the legal fees on your behalf, then we will require proof of your marriage.
2. If your matter occurred before you joined us, then you can still get legal advice from us, but we will not pay for legal fees if a lawyer needs to be appointed. You will however qualify for discounted legal fees which we will help you negotiate with the lawyer.
Please contact us if your wife's matter becomes a problem.
Thanks
Rob Smith
We apologise for the miscommunication. We confirm that we have discussed your wife's labour problem with you at length, and that you indicated that you were satisfied with the advise.
We will listen and study the recordings of both the sales call and the initial legal advice call, to see how we can improve the communication with you. We would like to confirm the following:
1. Your wife is covered by your policy. So is your children. If you simply require legal advise from our legal adviser, there is no need to obtain proof from you that you are indeed married. Our employee made an error here. However in the event that the matter gets referred to an attorney where we will pay the legal fees on your behalf, then we will require proof of your marriage.
2. If your matter occurred before you joined us, then you can still get legal advice from us, but we will not pay for legal fees if a lawyer needs to be appointed. You will however qualify for discounted legal fees which we will help you negotiate with the lawyer.
Please contact us if your wife's matter becomes a problem.
Thanks
Rob Smith