Absolutely disappointed poor customer service

I have written a review regarding this company previous i did receive a call from Melisha Pillay who advised me they will be assisting me last week I received a call advising me a letter of demand was sent to my ex landlord I was also told to send through some documents which I had to pay to get emailed to them,the consultant told me they will call with feedback till date no response,yesterday I layed a complaint and 2 different people called me I had to explain my situation again,and they keep sending me messages saying a consultant will call you shortly today tried to get through like 4 times and each time I get through the consultant can't hear me and calls keep dropping they don't bother returning the calls either,I'm so disappointed because it's seems like they don't care about the clients they services are poor,and I'm so worried cause I also got a funeral policy with them if they giving me the runaround for my legal policy I can imagine what the services and experience might be on their funeral policy claims,so disappointed hopefully someone that can assist actually takes the initiative,as for Nazreen Bux after 1 communication I haven't heard from her again